If you are recruiting staff for your restaurant, here are some effective questions to ask at the interview stage.
Why are you interested in working in the food service industry?
People choose the restaurant industry for various reasons. Some will see it as a temporary job, while others want to forge a career in the restaurant industry. By asking this question, you will gauge the candidate’s motivations for applying and understand how the applicant will view the job if they are employed.
The food sector currently accounts for around 14 per cent of national employment.
Why are you interested in working in our restaurant?
The candidate may have applied to many other restaurants for work, so you need to find out why your restaurant was chosen. Candidates who articulate good reasons for wanting to work at your establishment will be more inclined to be involved in your restaurant rather than those simply looking for any job.
Ensure you restaurant cold rooms are fully equipped by consulting suppliers such as https://www.fridgefreezerdirect.co.uk/cold-rooms.
Describe your career goals
This question will explore the candidate’s ambition and aspirations. Ambitious candidates will be more likely to improve themselves continually and work hard.
Describe a time when you received exceptional customer service
The candidate’s answer to this question will reveal what constitutes excellent customer service in their opinion. If the candidate identifies the crucial elements of great customer service, they will be more likely to duplicate the example for your customers.
Describe a conflict you have experienced with a co-worker and how you resolved it
Your restaurant’s success is reliant on your team, with each individual looking beyond the different opinions to strive towards a shared goal. Conflict is inevitable; therefore, you should aim to hire employees who can efficiently deal with disagreements.
How do you handle difficult customers?
Every restaurant worker, at some point, will have had to deal with difficult customers. Candidates should indicate that they would apologise but also be polite and firm, regardless of whether they were to blame.
Do you have any hobbies?
It is important to remember that you are hiring a candidate who will have a life externally from work. This question has no right or wrong answer; however, if you find the candidate interesting, your customers will too.